What Our Customers Are Saying
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-Anonymous
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I had a great experience purchasing my Super Duke R with David.H. I would definitely suggest Apex to other people.
Brandon King, Waterloo, ON -
very pleased with Brian and the dealership as a whole, bought a CRF250F and put a early deposit on a Tenere 700 on the same day. Great experience from start to finish.
Ash Kurd, milton, ONTARIO -
So two years, almost to the day, since my very positive 2014 Monster 796 purchase (a very fun couple of years by the way) I'm in for an annual service and leave with a brand new Multistrada 1200 S Tour. Same great experience with all of the staff but especially with salesperson Dave Cottrill. Fair, honest and still very highly motivated. Great bike, great dealer. A real pleasure to deal with.
Thanks again to everyone at Apex.Don Granger, Waterdown, ONTARIO -
Great people...Dave is awesome and I was in a bit of an accident and my bike look brand new! Great job ladies and gentlemen, I would recommend you to anyone looking for a bike , ATV , snowmobile and all accessories. Love my XDiavel, thanks for making it new again! Pete
Pete Somers, Kitchener, ONTARIO -
I would like to give the team at Apex a big thanks for taking care of my Victory we had a problem and the team came threw and took care of it Paul and Colin Both did a wonderful job and the shop did the awesome job of taking care my Bike got it back just like the day I picked it up when I bought it.Thanks Nick
Nick anastasakos guelph -
I just wanted to drop you a note of thanks for last week. I brought my NC700X in to have new suspension parts fitted. Despite being very busy (and I hear a little short staffed) they managed to get me out the same day. The bike has been completely transformed!! What a difference. Please pass along my gratitude for a job well done to Paul and to the tech who did the work. I kow you probably only hear from people when they have a complaint so I wanted to make sure to complement a good job done.Cheers and happy riding,
Slim -
Just very pleased from first contact with Dave in sales to parts and delivery.Just in my opinion a well run ,thoughtful dealership.
Thanks
Mike Pentlandmike pentland burlington -
Just wanted to give you some feedback. I know as a business owner you can sometimes get more negative feedback than positive, so when appropriate, I like to pass along the good stuff. We had a very poor customer experience at a car dealership this week, I would rate at a 1 out of 10. Really sad. In my recent experiences, this has become more the norm than the exception, including a bike purchase in Maui.It was so refreshing to come into Apex today. You guys consistently provide customer service that I would rate at a solid 10 out of 10 - every time! You truly go above and beyond. I am sure this is a key to your success in business. Keep it up!
Thanks,
MarkIt is our pleasure to do business with you.-Anonymous -
Hi Guys,
Just wanted to say thanks for the great deal and great service in purchasing my bike.
Ive had it out a couple times now and you were right.
I love this Bike!!!Take care and have a great season.
See you in about 800km for the first service.Tom -
Apex Cycle,Thank you for hosting the party last night! Your timing for the event, in the middle of winter, was welcomed by all who attended.
Beats the heck out of working on the bikes in a cold garage and provided an opportunity to get together with friends and fellow enthusiasts.Would also like to send a note of appreciation to the reps from KTM, Ducati & Arai, who were all very helpful and knowledgeable.Thanks again,Michael Bruce.Michael Bruce -
UPDATE2014 Victory Cross Country Tour Gloss Black, met her on the internet, 1st date was a beautiful late summer afternoon dropped $500 on her and the other suitors dropped their jaws, you snooze you loose!
That Saturday we exchanged our bikes, Silver Brilliant Pearl 2010 HD FLHTCU premium accessories, and have never looked back, as they say "the rest is Vicstory".ThanksWalterWalter Iudiciani Welland -
Hi Colin / ChadI just want to express our sincere thanks for the invite to your partyWe truly enjoyed it and really appreciate all the work and cost that went into planning such a great event ..
Congrats you did a great job and it looked like a huge success !Oh and by the way the Chicken wings were the best my wife and I have EVER tasted !!Thank you !!Paul -
In July we traded our 2008 Road King in on a 2013 Victory Cross Country ( Antifreeze Green with flames) love it. We dealt with Chris,Chad,Colin & Geoff all great to deal with .We have also bought a number of accessories through Apex Matt & Kris have been extremely helpful!We have a number of motorcycles in our stable both sport & sport touring. I have liked the look of the Victory Cross Country since it first came out a few years ago. I test road the Green Machine and was totally impressed. It's very comfortable for both my wife & I ,there is 3" more room between the passenger back rest and the drivers backrest. It accelerates very well,braking is excellent the ride is awesome . It's everything the Harley wasn't ,no more bottoming suspension or mid corner wobble .It tracks a line through the curves like a sport bike and holds the line. The Victory doesn't become destabilized mid corner with road irregularities . I would highly recommend the Victory brand and Apex cycle . We have manged to put over 5,000 kilometres on this bike in a couple of months. Every time we stop motorcycle people are asking all sorts of questions about the bike and the brand , especially the Harley riders tired of the same old thing.Go out and get you self one of these bikes you won't regret it!CheersLynn & Craig Scott
Craig Scott Guelph -
I have been in, and around dealers for my entire life, and my most pleasurable dealer experience always happens at Apex. The pats and service team actuallly cares if you get the part(s) you are looking for, not like some of the other teams I have experienced in the past. Great job Apex!
Christian Bender Kitchener -
These guys work hard to make you happy....excellent service! Wouldn't deal with any other KTM dealer!
Patrick Simcoe -
Colin and his team at APEX made my trade and purchase of my Polaris Sportsman 850 Touring LE a very pleasant experience.
I have been in the Automotive Sales business for over 32 years and I was pleasantly surprised with my purchase process at APEX!
I have had 11 motorcycles and this is my second ATV now. Colin was very fair on the trade and pricing of the new purchase.
Matt bent over backwards fielding all my inquiries and purchases of my accessories, even though Polaris is a bit remiss with their availability of accessories on some models.
Chad made the paperwork and financing interesting for me, which is my field of expertise.
Even Geoff the Fixed Opps. manager came out to help myself and my wife with questions about different models and pricing.
I would not hesitate to recommend anyone to spend their hard earned money on a purchase at this store.
I hope your business grows and stays humble as it is now, Colin.
Cheers,CRAIG BIGLEY WATERLOO -
To the staff at Apex Cycle. I purchased a sport bike from you roughly three years ago and the bike has run flawlessly to date. Every time I visit your dealership your staff is always available and no matter who assists me they are professional, efficient and treat me as a friend and not a client. Customer service and expediency are factors that I really appreciate when conducting a business transaction and you always perform. In addition, thanks for being considerate and understanding that all clients have different financial circumstances. I will always recommend you to my family, friends and colleagues in the future! Cheers.ShaunShaun McRae Kitchener -
The bike is amazing in the whoops, banks, and mudits a whole new world for this newbie. A little quirky on the highway but well see how it settles in. Thanks for your amazing service! Will certainly highly recommend you guys to others. Have a great weekend and Christmas.
-Anonymous
Awesome experience. Purchased my first bike and everything I needed to get into riding. Could not be happier.